We are a elementary school hot lunch provider in Windsor, Essex and Kent County and a Grocery Box Delivery Company. We offer an organized healthy meal program and grocery box pick up/delivery service that is reliable and dependable.
Our promise is to be committed to you and your family, doing all that we can to put a smile on your face and make your life just a little bit easier.
APRIL 5, 2022
The foggy weather is not stopping us today! We will be delivering meals to all schools as scheduled.
2021/2022 SCHOOL YEAR
Pointe Aux Roches is our home town. We do not allow anyone but employees into our facility and your children are extremely important to us! We also have mandated all HF employees to be vaccinated.
PRICE OF MEALS
Food costs are gone crazy so this year we are trying something different. On some items to make them more economical we have offered them "a la carte", so prices range from $4.75 to $7.50 depending on what you choose. There are now more "options" when choosing a meal. You can "upsize", "add fries", "add vegetables", change your meal to Gluten-Free, Organic, Vegetarian or Halal. We also added options such as "no sour cream", "no tomatoes" and so on for the children that don't like certain items on their meals. As always, we are open to suggestions or adding additional options. Your feedback is extremely valuable to us.
CREDITS
Credits are now under the parent or email of the account. This way if your child was in grade 8 or changed schools the credits remain with you as the parent. It makes it easier for you since it becomes a family credit not a single child's credit.
REGISTERING YOUR CHILD ONLINE
Once you register your child online you will be able to see credits you have remaining in your account. Please use the same email for the account as last year since it is based on your email.
WHY DOES YOUR WEBSITE ASK FOR CREDIT CARD WITH ZERO BALANCE?
Our data base was not built for the number of credits we have had through COVID. If you have a zero balance after placing your order and it asks for a credit card, simply click on the box and change payment method to etransfer. It will then confirm your order.
There are no late fees, we understand what everyone is going through. As long as you order 5 days in advance you will be able to get lunch for your child the following week.
WHAT IF THE SCHOOL IS FORCED TO CLOSE DUE TO COVID?
If a school closes due to COVID we will refund your original credit card or apply a credit to your account. If this happens, we will email you personally to ask you what option you prefer.
I want to again Thank YOU for your support and loyalty as a customer.
If you have any concerns or suggestions, please feel free to contact me directly at
This email address is being protected from spambots. You need JavaScript enabled to view it.
Thanks
Tammy Mailloux
COVID UPDATE AND PROCEDURES
Harvest Fresh is owned and operated locally. No franchise fees or money leaving the Windsor/Essex/Kent area - we are TRULY LOCAL. Because of this, we can support local community professionals, agencies and charities in this trying time who need our support. Food items that we could not use during the summer were donated to local food banks.
Parents have asked about credits which are still on the system or have been refunded upon request. The credits are good for the whole 2021/22 school year. Thank you for supporting us! We greatly appreciate the emails and calls from parents eagerly awaiting our return.
New procedures will be in play for the school year and we will be working with the schools, the boards and health department to make sure we can provide a hot meal to your child safely.
We will prioritize Health and Safety
The measures outlined below are more stringent to those that we have always followed in accordance to Windsor/Essex Health Unit food safety.
If you have suggestions or concerns please feel free to contact me directly at This email address is being protected from spambots. You need JavaScript enabled to view it.
Thank You for your continued loyalty.
Tammy Mailloux
Kid-Friendly
We believe that a good caterer offers a variety of kid-friendly options for parents and children to choose from.
Healthy
Harvest Fresh is approved in all School Boards and is fully compliant with the PPM 150 Policy, which requires 80% of the meals have less than 10g of fat.
Convenient
For delivery, we use insulated totes and our meals are temperature monitored to ensure that health and safety standards are maintained.
Community
Harvest Fresh donates 34 cents of each meal back to the schools. In just 7 years, we have donated over $60,000 to Windsor/Essex/Kent County schools and provided more than 2000 free lunches to children in need.
Call or email us. Ultimately, the decision lies with your Parent Council and the Principal at your school. We would be happy to offer a presentation at your next PAC meeting to explain how the process works and answer any questions you might have.
We sure can. We offer vegetarian, gluten-free, organic, Halal and lactose-free meals that can meet your child's allergy needs. Please contact us and we can set up a meal plan for your child.
Harvest Fresh is locally owned and we believe in supporting the community we live in so all of our suppliers are local companies.
Harvest Fresh requires an email from the parent to cancel a meal and provide you with a credit for a future meal, this includes COVID dismissal. The email must be sent by 6:00 am of the day of lunch. If a credit cannot be used and a refund issued, we deduct the 5% donation that we have already provided to your school and the cost of any postage, handling or bank charges (etransfer). Refunds will be issued if you school closes down for more than 3 weeks due to COVID this school year (2021/22) and we will cancel all meals for that particular school.
If you would like to cancel a meal with more than 7 days notice log onto your account and go to My Orders. Find the desired meal listed under My Upcoming Meals and click the yellow X. A credit will automatically be credited to your account.
If you would like to cancel a meal with more than 24 hours and less than 7 days, please email customerservice@harvestfresh.ca
No credits will be issued for cancellations after 6:00 am on the day of lunch.
Harvest Fresh offers Online Ordering which is available to all schools using Visa, MasterCard, Visa Debit or E-transfers.
E-Transfer Instructions
Be sure to use YOUR NAME as the "Recipient Name" when adding us as a Payee in the E-transfer section of your bank account. This makes it possible for us to find and process your order quickly and efficiently when we receive your email.
If you have already added us a Payee with a different name please delete this recipient and re-add us with YOUR NAME.
When adding us as a Payee you will also need to create a Security Question and Answer. The secret question should be: "Who is the best hot lunch provider?"
Send the E-transfer payment for the total of your order to customerservice@harvestfresh.ca
We are parents here at Harvest Fresh and understand children can get sick on very short notice. If you email us prior to 6 am of the day, we will cancel and credit the meal. If not, you can arrange to have your child's lunch picked up from the school or donated to another student in need. We deliver all lunches to the school and leave them there.
Our delivery staff travel with spare meals just in case. It is very important that our Lunch lady Delivery person KNOWS if there are any delivery issues or problems with their lunch. Look for our staff - usually set up with a table. Or ask the office to help find us. We never want your child to go hungry.
We call these UNCOLLECTED LUNCHES. An uncollected lunch is not the same as cancelled lunch and is NOT credited. Each school has different policies for these meals. Some schools will hold them in the fridge if they can while others cannot keep the meals due to their Board regulations and will donate them to other children.
A parent can also arrange with the school to have the meal picked up. Any remaining meals are donated to other children and or families in need.
If we are able to deliver lunches, no credits will be issued. Each school has different policies for absent children meals. Some schools will hold them in the fridge if they can while others cannot keep the meals due to their Board regulations and will donate them to other children.
A parent can also arrange with the school to have the meal picked up. Any remaining meals are donated to other children and/or families in need.
In the event of a bus cancellation due to a Snow or Fog Day but the schools are still open we will make every effort to deliver lunches to the schools. If the weather puts our staff at risk we will cancel lunches and provide families with a credits. An email will be sent to all parents if we cancel lunches (please make sure we have an accurate email address on file), it will also be posted to Facebook and our website under announcements.
We will post our status on our website and Facebook by 7AM on a Fog or Snow Day to let parents know if we will be delivering or not. Please follow us on Facebook and Instagram to be updated on our status.
To be safe, please pack your child with snacks on bus cancellation days.
Yes, you can always place a late online order, the meals must be placed 5 days in advance.
Sign into your Harvest Fresh account and go to your Dashboard. Click the Printable Menu icon under the My Students section at the top of the page.
My girls are loving the meals!! They were very excited to be able to pick their meals out themselves!! I think the choices are great!! I love having the break from packing 4 different lunches once a week, I get so tired of having to try and figure out what to send the kids!! Its definitely a great program!!
Our daughter's favourite meal is Chicken Caesar in a Pita. As a parent, I love the fact that she can have a hot, nutritious lunch at school that is healthy. It's a great way to break away from the regular boring 'sandwich' lunches and I love only having to pack a snack on Wednesday evenings!
I have been ordering from you for 4+ years and have come to love the quality of food you provide.
We really appreciate the meals the kids get and they look forward to their Friday lunches.
As a parent of a graduating student, I can honestly say that I am going to miss Harvest Fresh Days. I think what you are doing is great and I hope you continue with your success.
I love as a Mom not having to pack a lunch once a week and when my kids come home saying they "LOVED" their lunch from Harvest Fresh!
I am so grateful for your generosity and compassion for my sad little boy who thought his mommy forget about his lunch :-(. I have always spoke highly of this program but will make sure to pass on how happy I am with your customer service as well.
We very much enjoy these lunches. Our son counts down the days to Friday and can't wait for his hot lunch. And as a member of the parent council thank you for providing this great opportunity to our school.
Everyone is loving the meals. I keep telling the parents who haven't tried it out to order. They have and they said their kids love it.
Great new additions to the menu btw. My daughter is loving her Thursday lunches. Keep up the awesome work.
Thank you for everything...My daughter loved your meals!! Wishing she had them in high school but unfortunately not.
Your team never disappoints.
I just wanted to thank-you for all the wonderful meals you provided for my daughter throughout the years. Today is her last one since she is a Grade 8 student and has a field trip next week. We were talking this morning about it and we will both miss the weekly treat of not having to make a lunch and knowing that you will be bringing her a great one. Thank you and keep up the amazing work.
Please feel free to contact us if you have any questions or comments.
